Refund policy
NerdByte Boutique - Refund and Exchange Policy
At NerdByte Boutique, we take pride in providing high-quality products that are carefully made to order for each customer. We are committed to ensuring your satisfaction with your purchase. This Refund Policy outlines the conditions under which refunds may be issued. Please read this policy carefully to understand our procedures for handling refunds.
1. Refunds for Faulty Products:
a. Eligibility: We understand that sometimes unforeseen issues may occur, and we want to address them promptly. Refunds will only be issued for products that are deemed to have a manufacturing or material fault.
b. Request Deadline: If you believe you have received a faulty product, please contact our customer support team within 14 days of receiving your order to initiate the refund process. Claims made after this deadline may not be eligible for a refund.
c. Evidence of Fault: To initiate a refund request, you will be required to provide clear evidence and detailed information about the fault. This may include photographs, videos, or a detailed description of the issue.
2. Non-Refundable Circumstances:
a. Change of Mind: As our products are made to order, we do not issue refunds for change-of-mind reasons. Please carefully review your order and ensure that all details, including sizing and design specifications, are accurate before finalizing your purchase.
b. Customizations and Personalizations: Products that have been customized or personalized according to your specific requests are not eligible for a refund unless they are deemed faulty.
c. Normal Wear and Tear: Our products are crafted with the utmost care, but normal wear and tear resulting from regular use is not considered a fault and is not eligible for a refund.
3. Refund Process:
a. Inspection and Evaluation: Once we receive your refund request, our team will inspect the product and assess its eligibility for a refund based on the provided evidence.
b. Confirmation and Notification: We will notify you of the approval or rejection of your refund request via email. If approved, we will outline the refund process and the expected time frame for receiving your refund.
c. Refund Method: Refunds, if approved, will be issued in the same form as the original payment method used during the purchase.
4. Exchanges:
If you wish to exchange your product, we may offer the option of an exchange for a replacement product of the same value and design, subject to product availability. If you believe you would like to exchange your product, please contact our customer support team within 14 days of receiving your order to initiate the exchange process. Claims made after this deadline may not be eligible for exchange.
5. Contact Us:
If you have questions or concerns regarding our Refund Policy or wish to initiate a refund request for a faulty product, please contact our customer support team here.
6. Amendment of Policy:
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective upon posting on our website.
Thank you for your understanding and cooperation. We are here to assist you and ensure your satisfaction with your shopping experience at NerdByte Boutique.
Last updated: 1 August 2023.
At NerdByte Boutique, we offer digital downloads for certain products, providing immediate access to the content after purchase. This policy outlines the terms and conditions related to digital downloads. Please read this policy carefully before making a purchase.
1. Digital Downloads:
a. Access to Content: Upon successful completion of your purchase, you will gain immediate access to the digital download content. This allows you to enjoy your purchased content without any delay.
b. File Format: Our digital downloads are provided in the format specified on the product page. Please ensure that you have the appropriate software or device to access and view the content.
2. Refunds and Returns:
a. No Refunds: Due to the nature of digital downloads and the instant access provided, we do not offer refunds for digital products. All sales of digital downloads are final.
b. No Returns: Since digital downloads cannot be physically returned, we do not accept returns or exchanges for these products.
3. License and Usage:
a. Personal Use: Digital downloads purchased from NerdByte Boutique are for personal, non-commercial use only. You may use the downloaded content solely for your personal enjoyment or educational purposes.
b. Prohibited Activities: You may not share, distribute, reproduce, modify, resell, or use the digital download content for any commercial purpose without explicit written permission from NerdByte Boutique.
4. Intellectual Property:
a. Ownership: All digital download content available on our website is the intellectual property of NerdByte Boutique or its content suppliers and is protected by applicable copyright and intellectual property laws.
b. Usage Restrictions: You are granted a non-exclusive, non-transferable license to use the digital download content strictly in accordance with this policy. Any unauthorized use may result in legal action.
5. Technical Support:
a. Compatibility: We strive to ensure that our digital downloads are compatible with common devices and software. However, we do not guarantee compatibility with every device or software version.
b. Technical Issues: In the event of any technical issues with accessing or downloading the purchased content, please contact our customer support team for assistance.
6. Contact Us:
If you have any questions or concerns regarding our Digital Downloads Policy, please contact our customer support team via [insert contact details here].
7. Amendment of Policy:
We reserve the right to update or modify this Digital Downloads Policy at any time. Any changes will be effective upon posting on our website.
Thank you for choosing NerdByte Boutique for your digital downloads. We hope you enjoy the content!
Last updated: 1 August 2023